Your Privacy: Our Privacy Commitment to Clients
Updated: June 2025
Protecting Your Information
At VON, we treat your personal information with respect and sensitivity. We do so in accordance with applicable privacy laws.
Why does VON collect and use your information?
We collect and use your information to:
- Comply with legal and Regulatory requirements.
- Make our services better and more efficient.
How does VON collect your information?
We collect information about you directly from you or from the person acting on your behalf. The information that we collect may include, for example, your name, date of birth, and address. Occasionally, we collect information about you from other sources if we have obtained your consent to do so or if the law permits.
What are your choices?
You may access and correct your health records, or withdraw your consent for the collection, use and disclosure of your information (subject to legal exceptions).
How does VON protect your information?
- We take steps to protect your information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal
- We conduct audits and complete investigations to monitor and manage our privacy compliance
- We take steps to ensure that everyone who performs services for us protects your privacy and only uses your information for the purposes for which you have consented to
How to Contact Us?
For more information about our privacy protection practices, or to raise a concern you have with our practices, please contact the VON Privacy Officer at privacy.officer@von.ca.
How can you make a complaint?
You have the right to complain to the Information and Privacy Commissioner of your province if you think we have violated your rights. The Commissioners can be reached at:
Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400 Toronto, Ontario M4W 1A8 Tel: (416) 326-3333 Toll Free: 1 (800) 387-0073 (free within Ontario)
TDD/TTY: (416) 325-7539
Email: info@ipc.on.ca
Website: http://www.ipc.on.ca/
